Frequently Asked Questions
Everything you need to know about shopping on AceSales. Can't find your answer? Contact us at 1800-212-212
Payments & Pricing
What payment methods are accepted?
We accept Credit Cards, Debit Cards, UPI, Net Banking, EMI (Easy Instalments), and Cash on Delivery (COD).
Is EMI available?
Yes, EMI options are available on select products. You can choose EMI at checkout with tenure options from 3 to 24 months.
Are prices inclusive of GST?
Yes, all prices displayed on our website are inclusive of GST. There are no hidden charges.
Delivery & Shipping
How long does delivery take?
Standard delivery takes 3-7 business days depending on your location. Metro cities typically receive orders within 3-5 days.
Is delivery free?
We offer free delivery on all orders above ₹499. Orders below ₹499 have a delivery charge of ₹49.
Do you deliver to my pincode?
We deliver to most pincodes across India. Enter your pincode at checkout to check availability.
Returns & Refunds
What is your return policy?
We offer a hassle-free 30-day return policy. Products can be returned in original packaging within 30 days.
How do I initiate a return?
Log into your account, go to My Orders, select the order and click on 'Return' to initiate the return process.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned product.
Product & Warranty
Are products genuine?
Yes, all products are 100% genuine with original manufacturer warranty. We source from authorized distributors.
What warranty do products have?
Products come with manufacturer warranty ranging from 1-5 years depending on brand and product type.
How do I claim warranty?
You can claim warranty directly at the brand's authorized service center with your purchase invoice.
Orders & Tracking
How do I track my order?
You'll receive tracking details via SMS/email after dispatch. You can also track in your account under My Orders.
Can I cancel my order?
Orders can be cancelled before dispatch by contacting customer support. Once shipped, refusal at delivery is possible.
How do I contact support?
Call us at 1800-212-212 (toll-free) or email care@acesales.in. We're available 24/7.